Frequently Asked Questions (FAQ)

1. Are you the official website?
Yes, we are the official SOGll online store. All products are supplied through official channels, and quality and after-sales service are guaranteed.

2. How do I place an order?
Select the product you need → Add to cart → Fill in your shipping information → Complete payment. After placing your order successfully, you will receive an order confirmation email.

3. What payment methods do you support?
We support a variety of secure online payment methods, including credit cards (Visa / MasterCard / American Express), PayPal, etc. Please refer to the checkout page for details.

4. How long does it take for orders to ship?
Normally, orders will be processed and shipped within 1-3 business days (excluding holidays or special circumstances).

5. How long does shipping take?
Shipping time varies depending on the destination:
USA / Europe: 7-15 business days
Other countries and regions: 10-20 business days
The specific time will be subject to the logistics information.

6. How can I track my order?
After your order is shipped, we will send you a tracking number via email. You can also check the latest shipping status on the "My Orders" page.

7. Can I cancel or modify my order?
If your order has not yet been shipped, please contact our customer service team as soon as possible, and we will do our best to assist you in modifying or canceling your order.
Once the order has been shipped, it cannot be canceled.

8. Do you offer return and exchange services?
Yes, we offer return and exchange services. If the product you received has quality problems or does not match your order, please contact us within 7 days and provide relevant pictures or videos.

9. What if I receive damaged or incorrect goods?
Please contact our customer service immediately and provide your order number and clear product photos. We will arrange a replacement or solution for you as soon as possible.

10. Do the products have a warranty?
Some products offer warranty services. Please check the corresponding product page or contact our customer service for specific warranty periods and terms.

11. Do I need to pay customs duties or import taxes?
Customs duties and import tax policies vary from country to country. If such fees are incurred, they are usually borne by the buyer. We recommend that you understand your local policies before placing an order.

12. How can I contact customer service? If you have any questions, please feel free to contact us:
📧 Email: BISAONEX@outlook.com
⏰ Business Hours: Monday to Friday 9:00–18:00 (GMT+8)
☎️ Phone: +86 18734598722